Nature of telemedicine.
Telemedicine allows a licensed clinician to evaluate, diagnose, and treat you without an in-person visit. Consultations may occur through secure messaging, audio, video, or phone. Because no physical examination is performed, providers rely on the accuracy and clarity of the information and photos you submit.
Scope of services.
Thryvera offers evaluation and treatment for dermatologic conditions appropriate for telehealth. If clinically appropriate, a provider may prescribe a personalized prescription-strength skincare formulation.
Providers may decline treatment or recommend in-person medical care if:
- •telemedicine is not suitable for your presentation,
- •a physical examination is required,
- •information submitted is incomplete or unclear, or
- •treatment is not medically recommended.
Thryvera does not treat medical emergencies. In an emergency, call 911 or seek immediate in-person care.
Risks, benefits & alternatives.
Potential benefits include convenience, timely access to care, and the ability to receive treatment remotely.
Potential risks include:
- •delays due to technical issues,
- •incomplete information impacting clinical decision-making,
- •rare unauthorized access despite security safeguards.
Alternatives include an in-person visit with a dermatologist or primary care provider.
Privacy & security.
Your information is protected under HIPAA and handled according to our Privacy Policy. Security safeguards include encrypted transmission through our website, access controls, and records of care-related account activity. Despite these measures, no system can guarantee absolute protection from unauthorized access.
Communications.
By using Thryvera, you consent to receive communications related to your care via:
- •secure portal messaging,
- •email,
- •SMS (where permitted), and
- •HIPAA-compliant audio or video platforms.
All communications become part of your medical record.
Prescription & fulfillment.
If treatment is approved, your prescription may be filled by M&S Drugs Inc. d/b/a Thryvera, the licensed dispensing pharmacy. If you prefer another licensed pharmacy, email support@thryvera.com or send a secure message. We will transmit the prescription provided the receiving pharmacy can legally prepare the formulation. Filling externally may affect cost, timing, or availability.
Thryvera does not prescribe controlled substances, weight-loss medications, GLP-1 agents, or drugs outside our dermatology scope.
Financial responsibility.
When you submit your medical intake, a temporary authorization is placed on your card for your selected first 60-day plan total, from $149, which includes a $20 clinical consultation component.
- •If treatment is not approved, the full authorization is released automatically.
- •If treatment is approved, the authorization is captured as payment for your first treatment and delivery.
Telemedicine services provided through Thryvera are not billable to Medicare, Medicaid, or private insurance plans, and you agree not to submit claims for reimbursement.
Patient responsibilities.
- •Provide accurate and complete medical history and photos
- •Confirm that the information you submit is truthful and pertains to you
- •Follow treatment instructions
- •Contact a provider promptly if side effects occur
- •Seek urgent care if your condition worsens or becomes emergent
Right to withdraw consent.
You may withdraw your telemedicine consent at any time by contacting support@thryvera.com. Withdrawal does not affect care already provided but may limit your ability to continue using Thryvera.
Patient rights & complaints.
We are committed to ensuring that our patients receive appropriate medical care. You have the right to file a complaint if you believe a provider may have committed professional misconduct.
Physician Complaints (OPMC)
For complaints against physicians or physician assistants, contact the New York State Department of Health, Office of Professional Medical Conduct:
150 Broadway, Suite 355, Albany, NY 12204-2719
Phone: 1-800-663-6114 (Mon-Fri, 9am-5pm ET)
Email: opmc@health.ny.gov
Pharmacy Complaints
For complaints against pharmacists or pharmacy operations, contact the New York State Education Department, Office of Professional Discipline:
Phone: 1-800-442-8106
Email: conduct@nysed.gov
Contact.
For questions about this consent, contact:
30-12 36th Ave
Long Island City, NY 11106
(718) 392-8049
support@thryvera.com
By continuing with the Thryvera intake, you acknowledge that you have read, understand, and agree to this Telemedicine Consent.